(Last Updated: 20, May 2019)

Return Policy

Exchanges:

  •  Customer may exchange any item purchased on website provided they have contacted Sonali Jewellers either by phone or email (Sonali@sungoldjewellery.com) to advise them reason for the exchange within 30 days of shipment
  • Write a note, with your name , address and phone number stating that you need to exchange the items, also mention the details of the items you wish to get in exchange. Or optionally if you wish, submit your request for exchange online, print two copies, keep one for your records and enclose the other in the package, with the package you send us for exchange. You may access  Sonali Exchange/ Return Form C.  Enclose your original invoice or a photocopy or any other documents sent with the shipment.
  • Package all items with care so the items are secure, and do not get damaged during transit enclose your note or  Sonali Exchange/ Return Form   with original invoice and any other  documents sent with shipment.
  • The item must be in original condition and must not be used.Please note that items showing signs of wear or those that have been altered, resized , or damaged in any way cannot be accepted for return.
  • We offer an even exchange policy. We do not charge any extra fees, for the exchange.
  • Customer has to pay for the shipping charge, when we ship the exchange back to them, from our side.
  • If the amount of exchange is more, than your original purchase amount, we will charge it to the original mode of payment, in which case, we will call you for approval, except in cases, where you have already given it to us in a note or by calling us.
  • If the amount of exchange is less and you have a credit, we will maintain a store credit in your account. The item must be in original condition and must not be used.

Returns:

  • Customer may return any item purchased on website provided they have contacted Sonali Jewellers either by phone or email (Sonali@sungoldjewellery.com) to advise them reason for the return within 30 days of shipment.
  • Write a note, or complete  Sonali Exchange/ Return Form C.with your name and phone number and enclose your original invoice or a copy, stating that you agree to the deduction of the restocking fee of 10% and the original shipping charges and wish to return the product.
  • Package all items with care so the items are secure, and do not get damaged during transit enclose your note or  Sonali Exchange/ Return Form C.
  • Returns are subject to a 10% restocking fee and the original shipping charges are bourn by the customer.
  • The item must be in original condition and must not be used. Please note that items showing signs of wear or those that have been altered, resized , or damaged in any way cannot be accepted for return.
  • The item must be returned in the original container shipped to you by Sonali Jewellers.  We will not accept the item in any other container.
  •  Once Sonali Jewellers receives the item a credit/refund will be made via Paypal / Cheque.
  • Confirmation of shipment including the tracking number and insurance information must be emailed (Sonali@sungoldjewellery.com)  to Sonali Jewellers in the rare case that the package is lost or misplaced. Address it to: Sonali Jewellers Ltd  525-5075 Falconridge Blvd NE Calgary Ab, Canada T3J3K9  Phone number 403-273-9111

Please note: Due to health related concerns, nose pins and nose rings, cannot be exchanged or returned once purchased.

All Goods returned subject to 10% restocking charge and freight bourn by customer. The item must be in original condition and must not be used. Please note that items showing signs of wear or those that have been altered, resized , or damaged in any way cannot be accepted for return

    Sonali Return Exchange/Return Form B











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